Returns & Refunds


Returns:
 
    The Nugget Gallery stands behind every item we sell. We want our customers to be 100% satisfied with their purchase. If for any reason you are not happy please feel free to send it back for store credit or exchange within 14 days of the delivery date (Sale items are NON - Refundable). 
    Please call or email us to let us know you are returning or exchanging so we can take care of your order in a timely matter. Returns will not be accepted if an item is modified, altered or damaged in any way.
    -NO RETURNS ON SPECIAL ORDERS OR ITEMS THAT HAVE BEEN MODIFIED TO FIT CUSTOMER. (RING SIZING INCLUDED)
    - NO RETURNS ON SALE ITEMS
    Layaway Policy:  PLEASE READ!
     
    10% Down - Required Upon Receipt.
    Items cannot be held without down payment. 
    -Required payment EVERY 30 days.
    -Items must be taken out within 90 days of purchase date. If the item is put back a 10% restocking fee will be applied and balance with remain as Store Credit.
    - Returns are accepted after inspection.  (Item will not be returnable If item has been damaged or altered in any way.)  Customer will receive a Store Credit and a 10% Restocking Fee will be applied.
    The Nugget Gallery has the right to refuse  an item for refund.
    - Canceled Layaway will be returned to stock with a 10% Restocking Fee.
    -NO RETURNS ON SPECIAL ORDERS OR ITEMS THAT HAVE BEEN MODIFIED TO FIT CUSTOMER. (RING SIZING INCLUDED)

    Shipping:
    To return your product, you should mail your product to: 1302 S. 2nd St. Gallup, NM 87301.  
    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a traceable shipping service or purchasing shipping insurance.
    We don’t guarantee that we will receive your returned item.